Syllabus
Knowledge Management I – Knowledge Management in Organizations
Learning goals: Students realize the changed requirements of knowledge workers with respect to information and communication technologies that can support their work. They know concepts and approaches to knowledge management and can compare them with other approaches in the disciplines of organization science and information systems. Students have a profound understanding of the strategic importance of knowledge management and know how to develop a knowledge strategy. They have an overview of the most important concepts for the integrated modeling of processes, contents, persons and knowledge management instruments and have hands-on experience with modeling tools, e.g., knowledge-oriented business process modeling and ontology modeling. Students know a variety of cases of successful implementations of knowledge management and realize important success factors and barriers. They realize the challenges of measuring success of knowledge management initiatives and are aware of approaches how to cope with these challenges.
Contents:
- Knowledge, knowledge work, knowledge-intensive organizations
- Knowledge management (KM) concepts and approaches
- KM strategies, success factors, barriers
- KM organization
- KM instruments
- Modeling for knowledge work
- Process-oriented KM
- KM economics, measuring success of KM
- KM deployment in organizations
- KM case studies
4 hours per week (2 hours lecture, 2 hours tutorials with case studies and practical examples on the PC)
Knowledge Management II - Integrated knowledge management systems
Learning goals: Students know about architectures, contents and functions of knowledge management systems and the potentials of using such systems in business organizations. They have an overview of selected tools and systems that can support the implementation of particular knowledge management instruments presented in the lecture “Knowledge Management I”. Students are able to select and/or design a knowledge management system that is appropriate for a defined application scenario. They are also aware of integration technologies that allow for a combined use of a number of tools and systems that offer knowledge services, e.g., for collaboration, learning and the management of documented knowledge. Students get hands-on experiences with the development of KMS, their combination and extension to integrated platforms for knowledge work: enterprise knowledge infrastructures.
Contents:
- Work space of a knowledge worker
- KMS architectures
- Document-centered KMS
- Communication-centered KMS
- Contents of KMS
- Taxonomies and ontologies
- Data, semantic, function and process integration
- Knowledge services: discovery, publication, collaboration, learning
- Personalization
- KMS software tools
- Measuring success of KMS
- State-of-Practice of KMS
4 hours per week (2 hours lecture, 2 hours tutorials with case studies and practical examples on the PC)